Reference

Privacy Policy for Indonesian Accounts

sandi189 Privacy Policy explains what we collect when you create an account, verify a phone number, use DANA or QRIS, and open the lobby on mobile.

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sandi189 Privacy Policy for Indonesian Accounts
CONTACT ROUTES

DANA Privacy Contact Routes

A privacy question should reach the same account-help route that can locate your cashier status without exposing your wallet details.

Account data request Open the support area from your logged-in account and select the account-data topic. Include your account reference and the detail you want checked, such as a phone number or a recorded contact address, so we can locate the correct profile.
Wallet record question For a DANA, OVO, GoPay or QRIS status question, use the payment reference displayed in the cashier history. We can check the recorded status and receipt trail without asking you to disclose wallet passwords or verification codes.
Cookie preference help Use the privacy contact route if browser controls do not reflect your cookie choice after you return to the lobby. Tell us your device type and browser version, but do not send screenshots containing account codes or payment details.
ACCOUNT SAFEGUARDS

How We Handle Account Privacy

Privacy controls work alongside the account steps you see every day: phone verification before account access, a login record when you enter the lobby, and a payment reference when you use the…

Data we collect

We collect account details you provide, phone verification results, login timestamps, device and browser information, payment references and support messages. Each category helps us operate your account, protect access, process a cashier status check, or meet recordkeeping duties.

Cookie choices

Cookies can remember session settings, security checks and selected preferences when you move from login to the lobby. You can adjust browser cookie controls, although blocking certain cookies may require you to complete another account verification step.

Account security

Phone verification and device signals help us identify unusual login attempts before account access is restored. Keep your password and one-time codes private, and contact us through the logged-in support route if your contact details or device access changes.

Retention periods

We keep records only for the period needed for account administration, payment reconciliation, fraud checks, dispute handling and applicable obligations. The retention period can differ between a cookie preference, a support message, and a QRIS transaction reference.

Data corrections

If your phone number, contact address, or account detail is inaccurate, send a correction request through support after login. We may ask for an account verification step before changing records, particularly when the request affects wallet or access details.

Privacy requests

You can ask for access to personal data, an explanation of processing, a correction, or deletion where applicable. Send the request through the privacy topic in support, and we will confirm the account reference needed to handle it safely.

Privacy Questions Around QRIS Access

These answers address the account and wallet questions we receive when you check the sandi189 Privacy Policy before opening an account. They cover what happens after phone verification, how QRIS and bank transfer references are used, how browser cookies affect login, and where to send a data request. For any request connected to a specific payment, use the reference shown in your cashier history rather than sharing sensitive wallet credentials. Access and eligibility depend on local law.

The sandi189 Privacy Policy covers account contact details, phone verification status, login and device signals, cookie preferences, payment references, cashier receipts, and support messages. We use these records for account operation, security checks, payment-status handling, dispute work, and applicable recordkeeping requirements.

Yes. Our Privacy Policy covers the transaction reference, selected payment method, recorded status, and receipt details associated with DANA and QRIS cashier activity. We use those records to investigate a status issue, reconcile a request, and protect your account from unusual payment activity.

Yes. Use the privacy or account-data topic in the logged-in support area and state which detail needs correction. We may request phone verification or another account check before changing contact details, especially if the request could affect login access or wallet-related records.

Send a request through the support area after logging in, selecting the privacy topic and identifying the account reference shown there. We may confirm your phone verification before releasing account-related information, so records are not disclosed to someone else using your device.

Cookies help retain session settings, detect security signals, and remember selected preferences as you move from login to the lobby. Your browser settings can manage cookies, but restricting them may interrupt a session or cause us to request another verification step.

Retention depends on the record type and why it is needed. A QRIS receipt, bank transfer reference, support message, device signal, or cookie preference can have different retention periods based on account administration, security checks, dispute handling, and applicable obligations.

Use the logged-in support route and choose the privacy or account-data category. For a cashier-related request, include the DANA, OVO, GoPay, QRIS, virtual account, or bank transfer reference visible in your history, without sending passwords, codes, or full wallet credentials.

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