Reference

sandi189 Terms & Conditions for Your Account

sandi189 Terms & Conditions explain how you open, use and protect your account, including wallet checks for DANA, OVO, GoPay and QRIS.

Account accessWallet checksLocal-law rulesPhone verification
sandi189 sandi189 Terms & Conditions for Your Account
HELP WITH TERMS

Where to Ask About Account Rules

A clear support route matters when a Terms & Conditions question affects your account or wallet status.

Account access If phone verification or a login step stops you reaching the policy page, use the account help path. Tell us which step appeared, the device you used and whether your phone number is still available for confirmation.
Wallet status For a wallet question, send the payment rail, amount shown on your account and receipt reference through the support route. We check the account name against the transaction before explaining whether the request is pending or needs correction.
Terms request You can ask us to explain a clause, provide the applicable wording or record a change request. Include the section name and your account contact detail so our support team can respond to the exact Terms & Conditions issue.
ACCOUNT SAFEGUARDS

How We Handle Your Policy Requests

Our Terms & Conditions process is tied to practical account controls rather than vague promises.

Account data

We use account details such as your contact record and verification status to manage access under these Terms & Conditions. We do not need your wallet password; share only the receipt or reference needed for a payment check.

Cookies

Cookies can keep your session and policy choices connected while you move between the account page and lobby. Your browser settings control cookie removal, but clearing them may require you to complete phone verification again.

Login security

Keep your password and phone access private, and sign out on a shared device. If you notice an unfamiliar account action, contact us through account help with the time, device path and affected transaction details.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt may be retained to match a wallet request and resolve a dispute. We use the reference supplied by you rather than requesting a wallet password.

Retention requests

You may ask which account details remain attached to a Terms & Conditions request and request correction when a record is inaccurate. We may retain records needed for account, payment or legal checks where local law permits.

Policy changes

When wording changes, we place the updated Terms & Conditions and applicable date in the policy area. Contact us before continuing if a clause is unclear, especially when it affects account access, wallet matching or withdrawal verification.

Terms & Conditions Questions Answered

The answers below focus on the account decisions Indonesian customers usually check before opening an account. They cover acceptance, payment matching, data requests, device access and the route for asking about a clause. If your situation does not fit these examples, use account help and quote the relevant Terms & Conditions heading.

Open the policy area from your account page before entering the lobby. The displayed wording covers account access, phone verification, wallet matching and use where local law permits. Check the date shown there whenever you return, because an updated version may apply to a later account action.

Yes, the account path presents the applicable Terms & Conditions before access is completed. Read the clauses, confirm that your details are accurate and finish phone verification. If you do not accept the wording, stop at that step and contact us through the account help route.

They require payment details and receipts to match your account record. A wallet request can remain pending while we check the transaction reference, account name and status. Do not send a wallet password. For a mismatch, provide the rail and receipt through account help.

You can ask us to correct inaccurate contact or account details through the policy contact route. Include the affected field and the phone or email connected to your account. We may request an account check before changing information that controls access or payment matching.

Access depends on local law. If a legal restriction applies to your location or account situation, we may pause or refuse the relevant action. Contact us with your account detail if you need the applicable wording explained; do not attempt to bypass a location or access control.

Quote the section heading or sentence shown on the current policy page and send it through account help. Tell us whether your question concerns login, phone verification, a QRIS receipt, a bank transfer or another account step so we can address the precise change.

Yes. The same Terms & Conditions apply when you use a mobile browser, including the path from login to the lobby and cashier area. Keep your phone secure, complete verification on your own device and check the policy page again after clearing browser data.